About DDLC

The Direct Delivery Leadership Council (DDLC) was established by a group of companies who are committed to the improvement of direct delivery operations. These industry leaders believe that through cooperation, research, analysis and planning the members of DDLC can achieve a better world for our drivers and for the public they serve.

Mission Statement

The mission of the DDLC is to identify, establish and promote “best practices” for improving and integrating safety leadership, productivity and profitability for the direct delivery and service industries. Safety is an issue that impacts almost every aspect of a direct delivery business—insurance costs, reputation, efficiency, waste, employee morale and turnover. The good news is that safety is a controllable factor that we can do something about! Inspired by this realization, industry leaders have come together to pool knowledge, experience and insights to deal with the common problem of safety and other issues related to the productive and responsible operation of our businesses. The Direct Delivery Leadership Council (DDLC) was established by a group of companies who are committed to the improvement of direct delivery operations. These industry leaders believe that through cooperation, research, analysis and planning the members of DDLC can achieve a better world for our drivers and for the public they serve.

The direct delivery industry is large, diverse and growing.

It includes:

Package and product delivery

Service businesses that deliver and pick up products and supplies

Local messenger and delivery businesses

Direct store delivery of consumable products

Other fleet businesses engaged in local delivery

Route companies, including cleaning, maintenance, hygiene, pest control and safety services Telephone, cable and other communications providers